If a game disappears from the lobby while you are completing a promotion, do its wagers still count? The answer depends on the active offer terms, the game’s eligibility and the timing of the removal. When checking spinbet bonus conditions compare the game list with the rules shown in your account before continuing. This guide explains what to check, what evidence to keep and when to contact support.
What the SpinBet bonus rules establish
The published casino welcome offer requires 40× wagering on the bonus and free-spin winnings. The stated wagering base is the bonus or free-spin result, rather than the deposit plus bonus. Eligible slots contribute 100%, but some games and all jackpot slots are excluded.
Check the eligible game category first
A removed game cannot be treated as eligible just because it once appeared in the lobby. The published exclusions include Dead or Alive 2, Plinko, Book of Shadows and Jammin’ Jars 2. This does not prove that every removed title is excluded, so check the current bonus screen and the applicable game rules.
How a removed title may affect your wagering progress
There is no published SpinBet statement confirming that wagers remain credited after a game is removed. A wager may already be recorded in your bonus progress, but the operator may review play if the title was excluded, the promotion expired or the transaction was later reversed.
Do not assume that a missing game automatically cancels completed wagering. Equally, do not assume that a previous lobby listing guarantees credit. The safest position is to separate wagers placed before removal from any later play and ask support to confirm the treatment in writing.
Evidence to collect before contacting support
Clear records make a bonus query easier to resolve. Save the promotion name, activation time, game title, bet history and any progress shown in Rewards. Screenshots should show the date, balance and relevant wagering figure where possible.
- Record the game name, provider and approximate removal time.
- Save bet history showing the stakes and settled results.
- Capture the bonus terms and eligible-game information.
- Note the bonus balance, expiry date and wagering progress.
SpinBet wagering checks that matter
Several rules can affect the result even when the game itself is available. The welcome offer sets a $25 maximum bonus bet and a $10,000 maximum win while the bonus is active. Early withdrawal of a deposit or incomplete expiry can void the bonus and related winnings.
Compare the timing of play and removal
Ask support to confirm whether bets were accepted and settled while the game was eligible. A completed, settled wager is easier to identify than a pending round. Keep the bet reference for every disputed transaction, especially if the title disappeared before the result was final.
| Rule | Published detail |
|---|---|
| Casino welcome package | Up to $6,000 plus 100 free spins |
| Deposit stages | Three deposits |
| Wagering requirement | 40× bonus and free-spin winnings |
| Maximum bonus bet | $25 |
| Maximum welcome-bonus win | $10,000 |
| Eligible slot contribution | 100% |
What to ask SpinBet support
Live chat and email are advertised as available 24 hours a day, 365 days a year. Give support a short, precise timeline instead of asking only whether the game is “allowed”. Ask whether the specific settled wagers count, whether any amount was removed from progress and which clause supports the decision.
Get a written answer before playing more
If the answer is unclear, pause the bonus rather than placing extra wagers on similar titles. Ask for the current eligible-game list and whether the decision applies to all players or only your promotion. Keep the reply with your screenshots in case the balance or wagering total changes.
How to avoid the same problem with future bonuses
Before activating an offer, read the full SpinBet bonus terms and note the expiry period, maximum stake, excluded games and wagering base. The account’s Rewards area is especially important because awards can queue as Pending, with one active bonus in each Sports, Casino and Free Spins category.
Use a simple pre-play checklist
These steps reduce uncertainty when a promotion changes while you are using it:
- Activate the offer in Rewards before depositing if the terms require it.
- Check the game’s eligibility and jackpot status.
- Keep bets within the stated maximum and record settled rounds.
- Review progress after significant play, not only at withdrawal.
- Contact support immediately if the game or terms change.
| Promotion feature | Published condition |
|---|---|
| Wednesday free spins | 25 spins each Wednesday |
| Wednesday claim window | 09:00–23:59 NZT |
| Wednesday wagering | 40× |
| Wednesday maximum win | $500 |
| Wednesday maximum bet | $10 |
Practical takeaway
A removed game is not automatically confirmed as either valid or invalid for completed bonus wagers. Eligibility, settlement time and the exact promotion wording decide the issue. Save evidence before the title disappears, stop until support confirms the treatment and check the current terms each time you use SpinBet casino for NZ players. That approach is safer than relying on an old lobby listing or a general bonus headline.
Frequently Asked Questions
These quick answers cover the most common points to check before continuing play.
Can a game removed from SpinBet still count?
Possibly, but the published material does not guarantee this outcome. The key factors are whether the game was eligible when the wager was placed, whether the round settled and whether the promotion terms allow the wager. Ask support to confirm the specific bet references.
What if the game was listed as eligible?
Save a screenshot showing that listing, together with the date and your bet history. A previous listing supports your query, but it may not override updated terms or an explicit exclusion. Request a written decision before making further bonus wagers.
Do SpinBet NZ casino bonuses cover every slot?
No. The published rules say eligible slots contribute 100%, while listed games and all jackpot slots are excluded. Always check the active promotion rather than assuming that every title in the general casino lobby contributes to wagering.