Reach Out, Connect, and Collaborate!
At USTRADESVISION, we value your input and are eager to connect with us. Reach out via email, phone, or social media, and let us know how we can assist you.
NY United States
Mon – Thurs: 8am-5pm, Friday: 9am-4pm,
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FREQUENTLY ASKED QUESTIONS
Yes, we strive to ensure that the product images displayed on our website accurately represent the items you will receive. However, please note that slight variations may occur due to factors such as screen settings and lighting conditions. Rest assured, our commitment is to deliver high-quality products that meet or exceed your expectations. If you have any concerns upon receiving your order, our customer support team is here to assist you.
You can easily view and access your sales receipt by logging into your account on our website. Once logged in, navigate to the 'Order History' or 'My Account' section, where you will find a detailed list of your past orders. Click on the specific order for which you'd like to view the receipt, and you should find a downloadable or printable version of your sales receipt. If you encounter any difficulties or have further questions, please feel free to reach out to our customer support team, and they will be happy to assist you.
Initiate Return: Contact our customer service team at ustradesvision or +19706730486 within 15 days of receiving your order. Provide your order number and details about the item you wish to return.
Receive Return Authorization: Our customer service team will guide you through the return process and provide you with a return authorization if your request is eligible.
Prepare the Item: Pack the item securely in its original packaging, including all accessories and tags.
Ship the Item: Send the package to the address provided with the return authorization. We recommend using a trackable shipping service.
Await Inspection: Once we receive the returned item, our team will inspect it to ensure it meets our return policy conditions.
We strive to keep our inventory well-stocked to meet your needs. If an item is currently marked as 'out of stock,' we recommend checking back periodically as we regularly update our inventory. Additionally, you may opt to receive notifications for specific items by signing up for our newsletter or using the 'Notify Me' feature on the product page. This way, you'll be the first to know when the item is back in stock. If you have any specific inquiries about product availability, feel free to reach out to our customer service team, and they will be happy to assist you.
We offer shipping to wide ranges. During the checkout process, you will be prompted to enter your shipping address, and our system will confirm whether we can ship to your location. Please ensure that you provide accurate and complete shipping information to avoid any delays in the delivery of your order. If you have any specific questions about shipping to a particular location, feel free to contact our customer service team for assistance.