Return Policy

Thank you for shopping with USTRADESVISION ("we," "our," or "us"). We strive to provide high-quality products and excellent customer service. If, for any reason, you are not satisfied with your purchase, we are here to help.

1. Return Eligibility

1.1. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

1.2. Certain products may not be eligible for return due to hygiene or regulatory reasons. Please check the product description for details.

2. Initiating a Return

2.1. To initiate a return, please contact our customer service team at Robert@ustradesvision.com within 30 days of receiving your order.

2.2. Provide your order number, the item(s) you wish to return, and a brief explanation of the reason for the return.

3. Return Shipping

3.1. Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.

3.2. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received.

4. Refund Process

4.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

4.2. If your return is approved, a refund will be processed to your original method of payment within [number of days] days.

5. Exchanges

5.1. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

6.1. If you receive a damaged or defective item, please contact us immediately for assistance.

6.2. We may request photos of the damaged or defective product to expedite the resolution process.

7. Contact Us

If you have any questions or concerns regarding our return policy, please contact our customer service team at Contact@ustradesvision.com.